Store Policies

Store Policies

Effective as of July 13, 2025

Welcome to Journee Bug’s Creations! Please review the following terms carefully before placing your order. By purchasing from JBC, you agree to the policies outlined below:

1. Custom Orders & Proof Approval

All custom orders require proof approval from the client before any work begins. A digital proof will be sent via email or preferred communication method, and your written approval is required to proceed. No changes can be made once the proof is approved.

2. No Refunds or Exchanges on Custom Items

Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges on any custom items once production has started. Please double-check all spelling, colors, sizing, and design details during the proof approval process.

3. Payment Terms

Payment must be made in full at the time of ordering. No work will begin until full payment is received. Orders that remain unpaid will not be processed or scheduled for production.

4. Turnaround Time

Standard turnaround time is 5-7 business days (excluding weekends and holidays) from the date of proof approval and payment.

5. Rush Orders

If you need your order sooner than the standard turnaround time, a rush fee will apply. Rush order availability is subject to our current production schedule and must be confirmed in advance.

6. Shipping & Local Pickup

Shipping and local pickup options will be discussed at checkout. JBC is not responsible for delays caused by the shipping carrier once your package has been dispatched.

7. Contact & Communication

We strive to provide prompt and clear communication. All updates, proof approvals, and order details will be sent through your provided contact method. Please ensure your contact info is accurate.